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FAQ Clearance Sale

Are you running a Clearance Sale because you are closing the shop? We are preparing for different scenarios for that reason we want to sale most of our inventory before the 31st of August. If you are subscribed to our newsletter or follow us on social media you will hear from us on what is coming next.

Shipping

What are the rules of the Clearance Sale?
  • FREE SHIPPING above €50 in NL, BE & GER
  • BUY 3 ITEMS or more and add a 10% discount with code CLEARANCE
  • NO RETURNS you are buying at cost price
  • SALE ENDS on August 31st 
Where do you ship and what are the costs involved?

 

under €50

above
€50

above
€115

above
€150

above €200

The Netherlands

€5
free
free
free
free

Belgium, Germany.

€5

free

free

free

free

France

€8-€10*

€8-€10*

€5

free

free

Austria, Czech Republic, Denmark, Estonia, Finland, Italy, Ireland, Hungary, Latvia, Liechtenstein, Lithuania, Luxemburg, Monaco, Poland, Portugal, Slovenia, Slovakia, Sweden, Spain

€10

€10

€5

free

free

USA not shipping  not shipping 
not shipping
not shipping
not shipping

Rest of the world (customs & duty may apply)

not shipping

not shipping

not shipping

not shipping

not shipping* 

Can I change my order or address after completing the order? If you notice an error in your shipping address please send us an email at welcome@thegreenlabels.com as soon as possible. If the order is already shipped we can’t modify it ourselves. Orders that are returned because of an invalid address will incur a shipping charge if they are reshipped.
How can I trace my order? All our carriers will send you a T&T after the package has been handed to them. If you still haven't receive any mail from them 2 working days after your order, please reach out to us so we can check and share with you your T&T number.
How long does it take to receive my order? In the Netherlands, any order placed before 4 pm (weekends and bank holidays excluded) will be shipped the same/next day and can take up to 2 working days to arrive. For other European countries, shipping can take from 3 to 5 working days.

Returns & troubles

Can I still return my order bought from the Clearance Sale? No you can't, let us explain why ... We offer you all our remaining inventory at cost price, meaning up 80% discount. Free shipping above €50 and also an additional 10% discount if you buy 3 items or more with code CLEARANCE. If we would accept returns we would eventually make a loss. You bought an item that doesn't fit or is not your style? Sell it on second hand platform or gift it to someone you love <3.
I placed an order before the Clearance Sale started, can I still return it? Yes! All order placed before the clearance sale started can be returned, email us at welcome@thegreenlabels.com you can send your package or drop it at our current inventory location in the centre of Amsterdam.
My order was shipped but never reached me, can I get a refund then? We will maintain customer service after 31st of August and will try to first locate your order. If the parcel is declared lost by the carrier we will refund you.
I had a credit note from you, can I still use it? We suggest you use your credit note before 31st of August, as after that we cannot guarantee the shop will still be running.