Consumer: ( or “you”) the natural person whose action is not within the course of a profession or business and who enters into a distance contract with a trader, that is thegreenlabels.com;
thegreenlabels B.V.: (KVK-nr: 87720140) website (“the Site,” “we,” “us,” or “our”). thegreenlabels.com provides this site as a service to its customers.
Website: the set of webpages, software, services and such connected to the domain name omybag.nl and/or omybagamsterdan.com and the subdomains and all via the website of thegreenlabels.com accessible services.
Webshop: The webshop of thegreenlabels.com on the Website.
Product(s): The goods that thegreenlabels.com sells and supplies.
(General) Terms and Conditions: These terms and conditions.
These terms and conditions (“Terms”) govern and apply to anyone accessing or using the website located at thegreenlabels.com. Please take some time to review these Terms & Conditions. By accessing or using the Services, including purchasing any products through the Services, you represent, warrant, understand and agree: (1) to accept, comply with, and be bound by these Terms; (2) that you have the right, authority, and capacity to abide by these Terms; (3) to comply with all applicable laws, rules and regulations concerning your access to and use of the Services; and (4) you are of legal age to form a binding contract and are not a person barred from receiving services. Certain services may be subject to additional terms, guidelines or rules, which will be available in conjunction with those relevant services, and those additional terms will become part of these Terms when you use those services.
These General Terms and Conditions are only available in the English language.
CONCLUSION AND CONTENT OF THE AGREEMENT
An agreement will be concluded by the consumer and thegreenlabels.com exclusively by means of thegreenlabels.com’s acceptance of an Order (the offer) from the consumer that has been placed on or via the Website by (1) selecting a product; (2) filled in his/her address details and, if the delivery address is not the same as the invoice address, the delivery address desired; (3) the consumer has checked the order; (4) the consumer has made a payment. (4) thegreenlabels.com will send the consumer a confirmation, by e-mail, as soon as possible after the order has been placed.
thegreenlabels.com reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from thegreenlabels.com, for any reason whatsoever. thegreenlabels.com reserves the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, thegreenlabels.com shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has has already been charged for the purchase and the order is cancelled, thegreenlabels.com shall credit your account in the amount of the incorrect price.
thegreenlabels.com will keep the agreement on file and retain it for a certain term (having a minimum of seven years). The consumer may also request a copy of the agreement from thegreenlabels.com – as long as thegreenlabels.com has it on file – by contacting the thegreenlabels.com via firstname.lastname@example.org
DELIVERY METHOD AND DELIVERY DATES
Shipment will be made using a carrier designated by thegreenlabels.com.
After the agreement has been concluded thegreenlabels.com will send the products as quickly as possible, and in any event within fourteen (14) days, to the address indicated by the consumer, provided that thegreenlabels.com has received the full purchase price. You can also choose to pick up your order at a pick up point. If a person fails to pick up the parcel from the pick up point, we charge extra 5€ for shipping the second time.
The Product(s) will be delivered based on the information as mentioned in the confirmation mail or order confirmation. You warrant that this information, for example, your name and address, are correct. In case of any change in this information, you shall notify thegreenlabels.com in writing as soon as possible at email@example.com. If you do not take up the Product(s) (on time), irrespective of the reason, the costs made by thegreenlabels.com therefore, including any costs of transportation, storage, and safekeeping may be transferred to the consumer.
thegreenlabels.com will make delivery in accordance with agreed delivery dates to every extent possible; however, the consumer acknowledges that the delivery dates are based on the circumstances of which thegreenlabels.com is aware at the time at which the agreement is concluded and, insofar as they are dependent on work or services to be provided by third parties, on the information that such third parties provide to thegreenlabels.com such as pick up point locations.
In case that the customer fails to pick up it's parcel withing the indicated time frame and that the package is sent back to thegreenlabels, thegreenlabels will after agrrement with the customer resend the package at an additional cost of €5. If the customer prefers to cancel his/her order, refund will be granted excluding shipping costs.
The goods will be imported on behalf of the consumer. The consumer authorized thegreenlabels.com to import the goods on his/her behalf. Further, the consumer agrees that thegreenlabels.com may delegate the obligation to import the goods on his/her behalf to a subcontractor (e.g. customs broker). The consumer will pay the taxes & duties in addition to the purchase price of the goods.
The risk with respect to any damage to or loss of the products will be transferred to the consumer as from the time at which the products are delivered.
PRICE AND PAYMENT
The prices indicated on the Website are inclusive of Value Added Tax (VAT) and are exclusive of shipping costs and taxes/duties. The return shipping costs will be paid by the consumer. The shipping costs can be found in our faq, shipping costs will be added at checkout.
If you are in possession of a valid discount code, you can enter the code in the provided box on the order form. The discount applies to the Product(s) and not the delivery charge. thegreenlabels.com reserves the right to correct the mentioned prices on the Website, Webshop and/or in the confirmation mail, in case of errors (including printing and typing errors) or the correction of omissions.
thegreenlabels.com will be entitled to adjust the prices indicated on the Website from time to time without any notice being required. The prices indicated at the time at which the order is placed will be deemed to be the prices that form part of the agreement.
Payment may be made using the methods indicated on the Website.
RIGHT TO RETURN
The consumer will be entitled to return the product that has been delivered, within a term of 14 days after the product has been received, without stating his/her reason for doing so, in the manner indicated by thegreenlabels.com on the invoice and on the website, provided that the product has not been worn/used, is undamaged and (insofar as possible) is in the original and undamaged packaging. The customer is entitled to a full money refund, but has to pay & arrange for return shipping her/himself. thegreenlabels cannot we held responsible for any lost or damaged package sent back by the consumer.
If the consumer wishes to exchange the product for another size, the customer has to send back the return package, as soon as we receive the return we will ship the new package at our costs. thegreenlabels cannot we held responsible for any lost or damaged package sent back by the consumer.
When a quality issue appears past 14 days from the date of order, we offer to repair & a replacement but no refund.
In the case referred to in the preceding subsection, thegreenlabels.com will refund the purchase price of the product as quickly as possible to the account used to purchase the order, but in any event within 14 days after thegreenlabels received the returned product, this is without shipping cost outside of the EU.
thegreenlabels.com is not liable for any damage as a result of a delay in the delivery or a failure to deliver that has been caused by circumstances that impede thegreenlabels.com from complying with its obligations, and that cannot be attributed to thegreenlabels.com because they cannot be blamed on thegreenlabels.com, and cannot be deemed to be for the thegreenlabels.com’s account in accordance with the law, a legal act or in accordance with generally accepted standards, such as – but not restricted to – war, threat of war, civil war, riots, a day of national mourning announced by the government, strikes, transport problems, trade limitations, problems with customs authorities, fire, flooding, earthquake or the bankruptcy of third parties engaged by thegreenlabels.com, a failure on the part of thegreenlabels.com’s suppliers to supply goods or a failure on the part of thegreenlabels.com’s suppliers to supply goods in a timely manner, interruptions in the supply of goods to be delivered by third parties, including water and electricity, and other serious interruptions in the business operations of thegreenlabels.com or third parties that it engages.
If as a result of a situation involving force majeure thegreenlabels.com fails to comply with its obligations under the agreement or fails to do so in a timely manner, thegreenlabels.com will be entitled to perform the agreement within a reasonable term or – if compliance within a reasonable term is not possible – to dissolve the agreement in whole or in part, without thegreenlabels.com being obliged to pay the consumer any compensation in that respect.
The contact details of thegreenlabels.com to handle complaints can be found by clicking on the ‘Contact”’ button on the Website.
The consumer will be obliged to inspect the product when it has been delivered and to notify thegreenlabels.com within a reasonable term in the event that there are any visible defects or other complaints regarding the performance of the agreement. Such complaints must be submitted in writing and must be fully and clearly substantiated.
thegreenlabels.com will respond to any complaints that it receives within a term of 14 days after receipt. thegreenlabels.com will notify the consumer within a term of 14 days in the event that it is foreseeable that the complaint will require a long-term to be processed, stating the term within which the consumer can expect to receive an answer.
The consumer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, color, finishing, etc. of products cannot be avoided or are difficult to avoid and do not constitute a well-founded reason to submit a complaint. Such complaints, and complaints regarding the removal of certain products from the Website, are not well founded. thegreenlabels.com will not be liable for any damage that the consumer sustains as a result of such deviations or the removal of such products from the Website.
In the event that any provision contained in these General Terms and Conditions is invalid: the remaining provisions contained in these Terms and Conditions will nonetheless remain in effect; and the invalid provision will have to be interpreted as, or converted into, a valid provision having the same purport to every extent possible.
AMENDMENT TO THE GENERAL TERMS AND CONDITIONS
thegreenlabels.com will be entitled to amend these General Terms and Conditions from time to time. The most recent version of the General Terms and Conditions will be placed on the Website. The consumer must always consult these General Terms and Conditions before using the Website. If the consumer is unable to consult the General Terms and Conditions via the Internet thegreenlabels.com will send the consumer a copy of the most recent version of the General Terms and Conditions by e-mail after the request is being sent to firstname.lastname@example.org
Information/Content: The information, recommendations and/or services made available to you on or via the Webshop and Website.
Materials: Ideas and/or materials, including, but not limited to: texts, images, sounds, software or information.
All information, text, graphics, images, photographs, logos, illustrations, descriptions, data, designs, icons, video clips, audio clips, sounds, files, trademarks, copyrighted material, trade dress, interfaces, software, specifications, catalogs, literature, advertisements, titles, names and any other materials provided on the Services are owned by thegreenlabels.com and/or third parties. This content may contain omissions, errors, or may be out of date.
thegreenlabels.com makes all efforts to accurately display the Products, including the colors; however, it is possible that the actual color may be other than as displayed on computer monitors, which can distort color. We consider these variations evidence of the natural materials and processes used in the manufacturing of thegreenlabels.coms, and likewise, consider the variations to mark each bag as a unique piece.
thegreenlabels.com reserves the right, in its sole discretion, to change, delete, update, modify or otherwise alter the Content at any time without providing notice to you. The Content is provided for informational purposes only and is not binding on thegreenlabels.com in any way except to the extent that it is specifically indicated to be so.
LIMITATION OF LIABILITY
thegreenlabels.com SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE MATERIALS AND SERVICES ON THIS SITE OR THE PERFORMANCE OF ANY ITS PRODUCTS (EVEN IF THEGREENLABELS.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).
Thegreenlabels.com shall not be held responsible for any errors or mistakes contained in the information that brands supply and that we display and communicate on our website. We will as much as possible keep it up to date.
thegreenlabels.com is responsible under the Dutch Personal Data Act for the processing of the personal data which you as a customer provide us with. By providing us with your data you consent to thegreenlabels.com using the collected data to fulfill our obligations to you, thereby providing you with the highest level of service possible. The aim of the processing and registration of your data is sole to prepare, process and complete your order, to improve our customer service and for marketing purposes, thegreenlabels.com will not transfer your personal data to any third party for the purpose of marketing.
Data which is transferred to a third party is solely used in order to fulfill thegreenlabels.com’s obligations to you as a customer. thegreenlabels.com may transfer data to thegreenlabels.com’s sub-contractors in connection with deliveries (for example your address which is necessary to our suppliers and shipping agents in order for them to deliver your order).
thegreenlabels.com only processes your data as long as it is necessary in order to carry out thegreenlabels.com’s services, or during any period of time which is prescribed by law. After this, your data will be deleted.
You may at any time write to thegreenlabels.com and withdraw your consent to letting thegreenlabels.com use your data for marketing purposes (for example by sending you newsletters, offers and such). If you wish to change your registered personal data or if you have any questions on which personal data we have registered please contact us: email@example.com
thegreenlabels.com recognizes the importance of protecting our customers’ privacy. We ensure that all information that you provide us with when using our services on thegreenlabels.com’s webshop is protected.
thegreenlabels.com has taken technical and organizational measures in order to protect all data from unintended changes, unauthorized access or distribution, accidental loss and any other form of unauthorized use. However, thegreenlabels.com cannot at all times guarantee that the Webshop is free from technical defects, viruses or spam. Some functions on the Webshop may be inaccessible during short periods for the purposes of maintenance and updates.Links
thegreenlabels.com may contain links to other websites which do not fall under thegreenlabels.com’s supervision. thegreenlabels.com cannot accept any responsibility for the content or for the protection of privacy of these websites but provides these links in order to aid our customers to find further information.
Thegreenlabels.com is not responsible for the technical equipment and software which is needed to use the webshop. During short periods of time, there may be maintenance disruptions etc. and thegreenlabels.com is not responsible for any disturbances, disruptions or other problems that may occur in connection with this. thegreenlabels.com cannot guarantee that the webshop at all times will be free from defects such as viruses or spam.
Neither may thegreenlabels.com be held responsible for any misprints, and reserves itself against any errors in pictures and texts. thegreenlabels.com’s liability for any claims (including indemnity) is under all circumstances, except for in cases arising out of willful conduct or gross negligence, limited to the amount equivalent to the price of the item (or items) which is/are the matter of dispute. thegreenlabels.com is never liable for consequential damages.
When visiting thegreenlabels.com’s website we may store some information on your computer in the form of a “cookie”. Cookies are used by many websites to give the visitors access to certain functions. The information that is stored in the cookie may also be used to keep track of the visitor’s behavior on the website.
There are two types of cookies: the first cookie is stored as a file on your computer for a longer period of time. It is used to identify if there has been any previous contact between us and your computer. The second type is called a session cookie which is temporarily stored in the computer’s memory during the time you are browsing the website. The session cookie will not be stored in your web browser for a long period of time but disappears when you close your browser session.
Cookies are used by thegreenlabels.com to enable selection of language, to obtain statistics over visitors and to collect information about your preferences when you navigate on the website. In this way, we hope to enhance our ability to address relevant information directly to our customers.
We use the Facebook pixel for remarketing purposes to be able to contact you again within 180 days. This allows us to display interest-based advertisements ("Facebook Ads") to users of the website when they visit the social network "Facebook" or other websites also using this tool. In this way, we pursue the interest in displaying advertisements that are of interest to you in order to make our website or offers more interesting for you.
We also use the Facebook Pixel to ensure that our Facebook Ads match the potential interest of users and are not annoying. With the help of the Facebook Pixel, we can track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").
The processing of this data by Facebook takes place within the framework of Facebook's data policy. Special information and details about the Facebook pixel and its functionality can also be found in the Facebook help area.
We may use third-party Service providers to monitor and analyze the use of our Service.
We use Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Other Google services include Google Optimize. Google Optimize is used to test and optimize the user interface and the quality of the content on our websites.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
Google Tag Manager
We use Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tag Manager only implements tags. This means that no cookies are used and no personal data is stored. The Google Tag Manager triggers other tags, which in turn collect data if necessary. However, the Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it remains valid for all tracking tags if they are implemented with the Google Tag Manager
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
The content of the webshop is copyright-protected and is the property of thegreenlabels.com All intellectual property rights to the content of the webshop belong to thegreenlabels.com It is allowed to download, print, copy and blog about the material on the webshop for your own personal purposes, however not for business purposes. This presumes that the material is not changed and that all intellectual property rights remain reserved thegreenlabels.com It is allowed to link to the webshop, but without using thegreenlabels.com’s symbols or trademarks. All rights reserved. Photographs on the webshop are not to be copied.