Shipping and returns

Shipping

Where do you ship and what are the costs involved?

	under €95	above €95	above €115	above €150	above €200
The Netherlands	€4.50**	free	free	free	free
Belgium, Germany.	€5	€5	free	free	free
France	€8-€10*	€8-€10*	€5	free	free
Austria, Czech Republic, Denmark, Estonia, Finland, Italy, Ireland, Hungary, Latvia, Liechtenstein, Lithuania, Luxemburg, Monaco, Poland, Portugal, Slovenia, Slovakia, Sweden, Spain	€10	€10	€5	free	free
USA	not shipping	not shipping	not shipping	not shipping	not shipping
Rest of the world (customs & duty may apply)	not shipping	not shipping	not shipping	not shipping	not shipping*

At checkout, you can see the various carriers we work with and pick the option that fits you best. The carriers we work with are PostNL, GLS, Fietskoeriers and UPS.

I only got one item out of my order. How come?

This might be because your order was composed of more than one item and that one of the items was an item directly dropshipped by one of our green labels. This has some benefits like minimizing shipping and optimizing inventory. This also means that you can discover even more green labels! You will receive the items in two different deliveries so they can also come at different times since they come from different locations.

Currently the following labels are shipping directly to you:

Le Nap - The Netherlands
Augustine Amsterdam - The Netherlands
Capsule Studio - The Netherlands
L'Envers - Spain
Solitude the Label - The Netherlands
Alohas - France

Can I change my order or address after completing the order?

If you notice an error in your shipping address please send us an email at welcome@thegreenlabels.com as soon as possible. If the order is already shipped we can’t modify it ourselves. Orders that are returned because of an invalid address will incur a shipping charge if they are reshipped.

How can I trace my order?

All our carriers will send you a T&T after the package has been handed to them. If you still haven't receive any mail from them 2 working days after your order, please reach out to us so we can check and share with you your T&T number.

How long does it take to receive my order?

In the Netherlands, any order placed before 4 pm (weekends and bank holidays excluded) will be shipped the same/next day and can take up to 2 working days to arrive.

For other European countries, shipping can take from 3 to 5 working days.

For North America, expect up to 10 working days.

For the rest of the world, well it’s a little difficult to estimate because the world is quite big! We expect most orders to be delivered within 10-20 working days. You'll automatically receive a track and trace number when your order has been shipped. If you want you can contact us for an estimate. Thank you for understanding!

Be aware that some brands with who we collaborate are shipping your orders themselves with the possibility of a wider estimated lead time. In that case, we try to follow up on the delivery as best as possible and keep you up to date with all the details we get from our labels.

Do I have to pay customs? What is the situation with Brexit?

thegreenlabels is located in Amsterdam, the Netherlands and we ship our packages from here or our green labels partners also all located in EU. It means that if you are located outside the EU, you will have to pay customs. And yes that is now the case of the UK, which is also out of the EU from 1st of January 2021. The custom amounts & process depends on each country and we advice you to refer to the official website of the customs office of your country for correct information. For the UK the estimate is 0-17% of the purchase price of goods costing more than 150€. Generally, you get a notification your package has arrived to the customs with instructions on how to pay. After you have done that the package will be released from customs and delivered to you.

Exchange & Returns

I am not completely satisfied, how can I return my product?

Sorry to hear that, but of course it's no problem to return your products, with the exception of specific products such as underwear, hosiery and jewellery. You have 14 days from the delivery date to notify us by email that you want to return or exchange your product. The product(s) must be as new, and must still have a tag on. We will not refund any damaged and/or used products.

When a quality issue appears past the 14 days window, we offer to repair and/or a replacement but no refund.

Follow these simple steps to return your product:

1/ Send us an email at welcome@thegreenlabels.com, indicating the reason for return (optional), order number and product name.

2/ For a full refund, we ask that you send back the package yourself at your own cost.
thegreenlabels will not be held responsible for lost or damaged packages.

3/ After receiving and checking the return good(s) we will send you an email confirming that we have accepted your return & process the refund.

If you live in Amsterdam and feel like dropping your package at our office located in the centre of Amsterdam, please contact us at welcome@thegreenlabels.com. This option is available only on non-marketplace labels. Please refer to the marketplace section for the list of labels.

Be aware that for marketplace items, returning them is slightly different. If you choose a refund or an exchange, you have to send your item back to the label address somewhere in the EU. It’s a dropshipping way to do business where the labels send the products straight to you. This has some benefits, like minimizing shipping and optimizing inventory. This also means that you can discover more green labels through our platform.

How do I get refunded?

You will receive your money back for the amount of your order (you pay & arrange for return yourself)

Expect a maximum of 14 days processing time (it normally takes 2 to 3 working days) after reception of the goods to get refunded.

I want to exchange my item for another one, how to proceed?

Wrong size or the wrong color, changed your mind? No problem. In any case, send us an email welcome@thegreenlabels.com

If you want to exchange your item for another one with the exact same price (different color or size) you can send the item back, return costs are on you but sending costs for the new item are on us.

If you want to exchange your item for a different one, you'll have to follow the return process & place a new order.