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General conditions


Consumer: ( or “you”) the natural person whose action is not within the course of a profession or business and who enters into a distance contract with a trader, that is;

thegreenlabels B.V.: (KVK-nr: 87720140) website (“the Site,” “we,” “us,” or “our”). provides this site as a service to its customers.

Website: the set of webpages, software, services and such connected to the domain name and/or and the subdomains and all via the website of accessible services.

Webshop: The webshop of on the Website.

Product(s): The goods that sells and supplies.

(General) Terms and Conditions: These terms and conditions.


These terms and conditions (“Terms”) govern and apply to anyone accessing or using the website located at Please take some time to review these Terms & Conditions. By accessing or using the Services, including purchasing any products through the Services, you represent, warrant, understand and agree: (1) to accept, comply with, and be bound by these Terms; (2) that you have the right, authority, and capacity to abide by these Terms; (3) to comply with all applicable laws, rules and regulations concerning your access to and use of the Services; and (4) you are of legal age to form a binding contract and are not a person barred from receiving services. Certain services may be subject to additional terms, guidelines or rules, which will be available in conjunction with those relevant services, and those additional terms will become part of these Terms when you use those services.

These General Terms and Conditions are only available in the English language.


An agreement will be concluded by the consumer and exclusively by means of’s acceptance of an Order (the offer) from the consumer that has been placed on or via the Website by (1) selecting a product; (2) filled in his/her address details and, if the delivery address is not the same as the invoice address, the delivery address desired; (3) the consumer has checked the order; (4) the consumer has made a payment. (4) will send the consumer a confirmation, by e-mail, as soon as possible after the order has been placed. reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation from, for any reason whatsoever. reserves the right to limit the number of items ordered and to refuse service to you without prior notification. In the event that an item lists an incorrect price, either due to typographical or other error, shall have the right to refuse or cancel any such order placed for the incorrect price, regardless of whether the order is being or has been processed. If payment has already been made or if your account has has already been charged for the purchase and the order is cancelled, shall credit your account in the amount of the incorrect price. will keep the agreement on file and retain it for a certain term (having a minimum of seven years). The consumer may also request a copy of the agreement from – as long as has it on file – by contacting the via


Shipment will be made using a carrier designated by

After the agreement has been concluded will send the products as quickly as possible, and in any event within fourteen (14) days, to the address indicated by the consumer, provided that has received the full purchase price. You can also choose to pick up your order at a pick up point. If a person fails to pick up the parcel from the pick up point, we charge extra 5€ for shipping the second time.

The Product(s) will be delivered based on the information as mentioned in the confirmation mail or order confirmation. You warrant that this information, for example, your name and address, are correct. In case of any change in this information, you shall notify in writing as soon as possible at  If you do not take up the Product(s) (on time), irrespective of the reason, the costs made by therefore, including any costs of transportation, storage, and safekeeping may be transferred to the consumer. will make delivery in accordance with agreed delivery dates to every extent possible; however, the consumer acknowledges that the delivery dates are based on the circumstances of which is aware at the time at which the agreement is concluded and, insofar as they are dependent on work or services to be provided by third parties, on the information that such third parties provide to such as pick up point locations. 

In case that the customer fails to pick up it's parcel withing the indicated time frame and that the package is sent back to thegreenlabels, thegreenlabels will after agrrement with the customer resend the package at an additional cost of €5. If the customer prefers to cancel his/her order, refund will be granted excluding shipping costs. 

The goods will be imported on behalf of the consumer. The consumer authorized to import the goods on his/her behalf. Further, the consumer agrees that may delegate the obligation to import the goods on his/her behalf to a subcontractor (e.g. customs broker). The consumer will pay the taxes & duties in addition to the purchase price of the goods.

The risk with respect to any damage to or loss of the products will be transferred to the consumer as from the time at which the products are delivered.


The prices indicated on the Website are inclusive of Value Added Tax (VAT) and are exclusive of shipping costs and taxes/duties. The return shipping costs will be paid by the consumer. The shipping costs can be found in our faq, shipping costs will be added at checkout.

If you are in possession of a valid discount code, you can enter the code in the provided box on the order form. The discount applies to the Product(s) and not the delivery charge. reserves the right to correct the mentioned prices on the Website, Webshop and/or in the confirmation mail, in case of errors (including printing and typing errors) or the correction of omissions. will be entitled to adjust the prices indicated on the Website from time to time without any notice being required. The prices indicated at the time at which the order is placed will be deemed to be the prices that form part of the agreement.

Payment may be made using the methods indicated on the Website.


The consumer will be entitled to return the product that has been delivered, within a term of 14 days after the product has been received, without stating his/her reason for doing so, in the manner indicated by on the invoice and on the website, provided that the product has not been worn/used, is undamaged and (insofar as possible) is in the original and undamaged packaging. The customer is entitled to a full money refund, but has to pay & arrange for return shipping her/himself. thegreenlabels cannot we held responsible for any lost or damaged package sent back by the consumer. 

If the consumer wishes to exchange the product for another size, the customer has to send back the return package, as soon as we receive the return we will ship the new package at our costs. thegreenlabels cannot we held responsible for any lost or damaged package sent back by the consumer. 

When a quality issue appears past 14 days from the date of order, we offer to repair & a replacement but no refund. 

In the case referred to in the preceding subsection, will refund the purchase price of the product as quickly as possible to the account used to purchase the order, but in any event within 14 days after thegreenlabels received the returned product, this is without shipping cost outside of the EU. 

FORCE MAJEURE is not liable for any damage as a result of a delay in the delivery or a failure to deliver that has been caused by circumstances that impede from complying with its obligations, and that cannot be attributed to because they cannot be blamed on, and cannot be deemed to be for the’s account in accordance with the law, a legal act or in accordance with generally accepted standards, such as – but not restricted to – war, threat of war, civil war, riots, a day of national mourning announced by the government, strikes, transport problems, trade limitations, problems with customs authorities, fire, flooding, earthquake or the bankruptcy of third parties engaged by, a failure on the part of’s suppliers to supply goods or a failure on the part of’s suppliers to supply goods in a timely manner, interruptions in the supply of goods to be delivered by third parties, including water and electricity, and other serious interruptions in the business operations of or third parties that it engages.

If as a result of a situation involving force majeure fails to comply with its obligations under the agreement or fails to do so in a timely manner, will be entitled to perform the agreement within a reasonable term or – if compliance within a reasonable term is not possible – to dissolve the agreement in whole or in part, without being obliged to pay the consumer any compensation in that respect.


The contact details of to handle complaints can be found by clicking on the ‘Contact”’ button on the Website.

The consumer will be obliged to inspect the product when it has been delivered and to notify within a reasonable term in the event that there are any visible defects or other complaints regarding the performance of the agreement. Such complaints must be submitted in writing and must be fully and clearly substantiated. will respond to any complaints that it receives within a term of 14 days after receipt. will notify the consumer within a term of 14 days in the event that it is foreseeable that the complaint will require a long-term to be processed, stating the term within which the consumer can expect to receive an answer.

The consumer acknowledges that: minor deviations and deviations that are generally considered acceptable in respect of the quality, size, color, finishing, etc. of products cannot be avoided or are difficult to avoid and do not constitute a well-founded reason to submit a complaint. Such complaints, and complaints regarding the removal of certain products from the Website, are not well founded. will not be liable for any damage that the consumer sustains as a result of such deviations or the removal of such products from the Website.


In the event that any provision contained in these General Terms and Conditions is invalid: the remaining provisions contained in these Terms and Conditions will nonetheless remain in effect; and the invalid provision will have to be interpreted as, or converted into, a valid provision having the same purport to every extent possible.

AMENDMENT TO THE GENERAL TERMS AND CONDITIONS will be entitled to amend these General Terms and Conditions from time to time. The most recent version of the General Terms and Conditions will be placed on the Website. The consumer must always consult these General Terms and Conditions before using the Website. If the consumer is unable to consult the General Terms and Conditions via the Internet will send the consumer a copy of the most recent version of the General Terms and Conditions by e-mail after the request is being sent to



In addition to the General Terms and Conditions, in these Website Terms of Use the following terms shall have the following meanings:

Information/Content: The information, recommendations and/or services made available to you on or via the Webshop and Website.

Materials: Ideas and/or materials, including, but not limited to: texts, images, sounds, software or information.

Terms of use: The following Website Terms of Use and any policies and/or statements referred to on the Website regarding the use of certain (parts of) the Website.

Applicability: These Website’s Terms of Use apply to all visits to, and use of the Webshop and the Website by you, as well as to all the Information/Content and the Contract.

All information, text, graphics, images, photographs, logos, illustrations, descriptions, data, designs, icons, video clips, audio clips, sounds, files, trademarks, copyrighted material, trade dress, interfaces, software, specifications, catalogs, literature, advertisements, titles, names and any other materials provided on the Services are owned by and/or third parties. This content may contain omissions, errors, or may be out of date. makes all efforts to accurately display the Products, including the colors; however, it is possible that the actual color may be other than as displayed on computer monitors, which can distort color. We consider these variations evidence of the natural materials and processes used in the manufacturing of thegreenlabels.coms, and likewise, consider the variations to mark each bag as a unique piece. reserves the right, in its sole discretion, to change, delete, update, modify or otherwise alter the Content at any time without providing notice to you. The Content is provided for informational purposes only and is not binding on in any way except to the extent that it is specifically indicated to be so.




Personal data is responsible under the Dutch Personal Data Act for the processing of the personal data which you as a customer provide us with. By providing us with your data you consent to using the collected data to fulfill our obligations to you, thereby providing you with the highest level of service possible. The aim of the processing and registration of your data is sole to prepare, process and complete your order, to improve our customer service and for marketing purposes, will not transfer your personal data to any third party for the purpose of marketing.

Data which is transferred to a third party is solely used in order to fulfill’s obligations to you as a customer. may transfer data to’s sub-contractors in connection with deliveries (for example your address which is necessary to our suppliers and shipping agents in order for them to deliver your order). only processes your data as long as it is necessary in order to carry out’s services, or during any period of time which is prescribed by law. After this, your data will be deleted.

You may at any time write to and withdraw your consent to letting use your data for marketing purposes (for example by sending you newsletters, offers and such). If you wish to change your registered personal data or if you have any questions on which personal data we have registered please contact us:

Confidentiality recognizes the importance of protecting our customers’ privacy. We ensure that all information that you provide us with when using our services on’s webshop is protected. has taken technical and organizational measures in order to protect all data from unintended changes, unauthorized access or distribution, accidental loss and any other form of unauthorized use. However, cannot at all times guarantee that the Webshop is free from technical defects, viruses or spam. Some functions on the Webshop may be inaccessible during short periods for the purposes of maintenance and updates.

Links may contain links to other websites which do not fall under’s supervision. cannot accept any responsibility for the content or for the protection of privacy of these websites but provides these links in order to aid our customers to find further information.

Responsibility  is not responsible for the technical equipment and software which is needed to use the webshop. During short periods of time, there may be maintenance disruptions etc. and is not responsible for any disturbances, disruptions or other problems that may occur in connection with this. cannot guarantee that the webshop at all times will be free from defects such as viruses or spam.

Neither may be held responsible for any misprints, and reserves itself against any errors in pictures and texts.’s liability for any claims (including indemnity) is under all circumstances, except for in cases arising out of willful conduct or gross negligence, limited to the amount equivalent to the price of the item (or items) which is/are the matter of dispute. is never liable for consequential damages.

How we use cookies 

When visiting’s website we may store some information on your computer in the form of a “cookie”. Cookies are used by many websites to give the visitors access to certain functions. The information that is stored in the cookie may also be used to keep track of the visitor’s behavior on the website.

There are two types of cookies: the first cookie is stored as a file on your computer for a longer period of time. It is used to identify if there has been any previous contact between us and your computer. The second type is called a session cookie which is temporarily stored in the computer’s memory during the time you are browsing the website. The session cookie will not be stored in your web browser for a long period of time but disappears when you close your browser session.

Cookies are used by to enable selection of language, to obtain statistics over visitors and to collect information about your preferences when you navigate on the website. In this way, we hope to enhance our ability to address relevant information directly to our customers.

If not otherwise stated, does not use cookies in order to collect personal data.

If you do not accept’s use of cookies on the website you may configure your browser settings to prevent it from accepting cookies. If you choose to do so, however, we cannot guarantee that all functions on the website will work as intended.

 Facebook Pixel

We use the Facebook pixel for remarketing purposes to be able to contact you again within 180 days. This allows us to display interest-based advertisements ("Facebook Ads") to users of the website when they visit the social network "Facebook" or other websites also using this tool. In this way, we pursue the interest in displaying advertisements that are of interest to you in order to make our website or offers more interesting for you.

We also use the Facebook Pixel to ensure that our Facebook Ads match the potential interest of users and are not annoying. With the help of the Facebook Pixel, we can track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").

Due to the marketing tools used, your browser automatically establishes a direct connection with the Facebook server as soon as you have agreed to the use of cookies requiring your consent. Through the integration of the Facebook pixel, Facebook receives the information that you have called up the corresponding website of our internet presence or clicked on an advertisement from us. If you are registered with a Facebook service, Facebook can assign the visit to your account.

The processing of this data by Facebook takes place within the framework of Facebook's data policy. Special information and details about the Facebook pixel and its functionality can also be found in the Facebook help area.


We may use third-party Service providers to monitor and analyze the use of our Service.

Google Analytics

We use Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. Other Google services include Google Optimize. Google Optimize is used to test and optimize the user interface and the quality of the content on our websites.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:

Google Tag Manager

We use Google Tag Manager. This service allows website tags to be managed through an interface. The Google Tag Manager only implements tags. This means that no cookies are used and no personal data is stored. The Google Tag Manager triggers other tags, which in turn collect data if necessary. However, the Google Tag Manager does not access this data. If deactivation has been made at the domain or cookie level, it remains valid for all tracking tags if they are implemented with the Google Tag Manager


We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.



The content of the webshop is copyright-protected and is the property of All intellectual property rights to the content of the webshop belong to It is allowed to download, print, copy and blog about the material on the webshop for your own personal purposes, however not for business purposes. This presumes that the material is not changed and that all intellectual property rights remain reserved It is allowed to link to the webshop, but without using’s symbols or trademarks. All rights reserved. Photographs on the webshop are not to be copied.