FAQ

At checkout, you can see the various carriers we work with and pick the option that fits you best. The carriers we work with are PostNL, DPD, Fietskoeriers and UPS.

You can also choose to pick up your order at a pick up point, if your shipping country is mentioned in the table below. The carriers we work with for pick up points are:

Please note that if you fail to pick up the parcel from the pick up point, we charge extra 5€ for shipping the second time & if you wish to cancel your order we won't refund shipping costs.

This might be because your order was composed of more than one item and that one of the items was an item directly dropshipped by one of our green labels. This has some benefits like minimizing shipping and optimizing inventory. This also means that you can discover even more green labels! You will receive the items in two different deliveries so they can also come at different times since they come from different locations.

Currently the following labels are shipping directly to you:

• Le Nap
• Augustine Amsterdam
• Capsule Studio
• L'envers
• Solitude the label
• Alohas

In the Netherlands, any order placed before 4 pm (weekends and bank holidays excluded) will be shipped the same/next day and can take up to 2 working days to arrive.

For other European countries, shipping can take from 3 to 5 working days.

For North America, expect up to 10 working days.

For the rest of the world, well it’s a little difficult to estimate because the world is quite big! If you want you can contact us for an estimate.

Be aware that some brands with who we collaborate are shipping your orders themselves with the possibility of a wider estimated lead time. In that case, we try to follow up on the delivery as best as possible and keep you up to date with all the details we get from our labels.

thegreenlabels is located in Amsterdam, the Netherlands and we ship our packages from here or our green labels partners also all located in EU. It means that if you are located outside the EU, you will have to pay customs. And yes that is now the case of the UK, which is also out of the EU from 1st of January 2021. The custom amounts & process depends on each country and we advice you to refer to the official website of the customs office of your country for correct information. For the UK the estimate is 0-17% of the purchase price of goods costing more than 150€. Generally, you get a notification your package has arrived to the customs with instructions on how to pay. After you have done that the package will be released from customs and delivered to you.

• Le Nap - Netherlands
• Augustine Amsterdam - Netherlands
• Capsule Studio - Netherlands
• L'Envers - Spain
• Solitude the Label - Netherlands
• Alohas - France

When a quality issue appears past the 14 days window, we offer to repair and/or a replacement but no refund.

Follow these simple steps to return your product:

1/ Send us an email at welcome@thegreenlabels.com, indicating the reason for return (optional), order number and product name.
2/ For a full refund, we ask that you send back the package yourself at your own cost.
thegreenlabels will not be held responsible for lost or damage packages.

3/ After receiving and checking the return good(s) we will send you an email confirming that we have accepted your return & process the refund.

You will receive your money back for the amount of your order (you pay & arrange for return yourself)

Expect a maximum of 14 days processing time (it normally takes 2 to 3 working days) after reception of the goods to get refunded.

Wrong size or the wrong color, changed your mind? No problem. In any case, send us an email welcome@thegreenlabels.com !

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